Privacy Policy

We're not selling your data to some sketchy marketing company or anything like that. Here's actually what we do with your info:

• Running Your Membership: Processing payments, scheduling your sessions, sending you reminders when you've got a training appointment coming up.
• Coaching You Better: Your health info and training history lets us write programs that actually work for YOUR body and goals, not some cookie-cutter nonsense.
• Staying in Touch: Updates about the gym, new programs we're running, schedule changes - the stuff you'd actually want to know about.
• Legal Stuff: Sometimes we gotta keep records for insurance purposes or if there's ever a dispute. Hopefully never, but you know how it goes.
• Making Our Services Better: Looking at what's working and what isn't so we can keep improving how we run things.

Real talk - we keep your info pretty locked down. But there are a few situations where we might need to share it:

• Payment Processors: Companies like Stripe or Square that handle the actual transaction when you pay for membership. They've got their own security protocols.
• Email Services: We use email platforms to send you updates and newsletters. They need your email address to... well, email you.
• Legal Requirements: If we're legally required to hand over info - like a court order or something - we'll comply with that. Not much choice there.
• Emergency Situations: If there's a medical emergency and paramedics need to know about your health conditions, we're obviously gonna share that.

We'll never sell your personal info to third parties for marketing purposes. That's just not how we roll.

Yeah, we use cookies - and no, not the protein cookie kind (though we should probably get those in the gym). These are the digital ones that help our website work properly.

What they do:

• Remember your login so you don't have to sign in every single time
• Keep track of what's in your cart if you're buying merch or booking sessions online
• Help us see which pages people actually use so we can improve the site
• Make sure the site functions smoothly across different devices

You can disable cookies in your browser settings if you want, but heads up - some parts of the site might not work as well. Most browsers let you control this stuff pretty easily.

It's your data, so you've got some control over it. Here's what you can do:

• Access Your Info: Wanna see what we've got on file? Just ask. We'll show you what personal data we're holding.
• Update or Correct: If something's wrong or outdated, let us know and we'll fix it. New phone number? Email change? Just shoot us a message.
• Delete Your Data: If you're leaving us (sad face) and want your info removed, we can do that. Some stuff we might need to keep for legal/accounting reasons, but we'll dump what we can.
• Opt Out of Emails: Not feeling the newsletter anymore? There's an unsubscribe link at the bottom of every email we send. No hard feelings.
• Restrict Processing: You can ask us to limit how we use certain info if you've got concerns about accuracy or legality.

To exercise any of these rights, just reach out to us at info@nexorionstronghold.info or give us a call.

We take security seriously - like spotting a heavy back squat seriously. Here's what we do to protect your stuff:

• SSL encryption on our website (that little lock icon in your browser)
• Secure servers with regular backups
• Limited access - only staff who actually need your info to do their jobs can see it
• Regular security updates and patches on our systems
• Encrypted payment processing - we don't even see your full card number

That said, nothing's 100% bulletproof online. We do our best, but if something ever happens, we'll let you know right away and tell you what we're doing about it.

We're not hoarding your info forever like some data pack rat. Here's generally how long we hold onto things:

• Active Members: As long as you're training with us, we'll keep your records current and accessible.
• After You Leave: We'll keep basic info for about 7 years for accounting and legal purposes (tax stuff, mainly). Training logs and detailed health info get deleted after a year unless you specifically want us to keep 'em.
• Email Lists: Until you unsubscribe or we haven't heard from you in a couple years.
• Website Analytics: Usually aggregated and anonymized after 26 months.

If you want us to delete your stuff sooner, just let us know and we'll take care of what we can legally get rid of.

Sometimes we'll link to other websites - maybe a nutrition app we recommend, equipment suppliers, or educational resources about training. Once you click those links, you're on their turf and their privacy policies apply, not ours.

We try to only link to legit sites, but we can't control what they do with your info. So just keep that in mind when you're clicking around.

Our services are designed for adults and older teens (16+) who are serious about strength training. If you're under 18, we're gonna need a parent or guardian to sign off on your membership and handle the legal stuff.

We don't knowingly collect personal info from kids under 13. If we somehow end up with that kind of data, we'll delete it as soon as we realize what happened.

Sometimes we'll need to update this policy - maybe because of new laws, changes in how we operate, or new tech we're using. When we make significant changes, we'll let you know via email or a notice on the website.

The "Last Updated" date at the bottom will always show when we made the most recent changes. It's worth checking back occasionally to stay in the loop.